11

Feb 2021

Overseas-call-centres-returning-to-Australia-Lessons-from-the-Telstra-experience.jpg

Overseas call centres returning to Australia: Lessons from the Telstra experience

By: Odyssey Outsourcing
Tags: accounting outsource, accounting outsourcing australia, accounting outsourcing Vietnam, Australian Accountant, australian tax return outsourcing vietnam, outsourced accounting firm, outsourcing services in australia, SMSF outsourcing

Recently Telstra CEO Andy Penn announced Telstra aims to bring all of its call centres back to Australia within the next 18 months and allow more employees to work from home. Part of the reason for this is the declining call volumes: The number of calls Telstra receives has fallen from 50 million in 2016 to 15 million a year …

04

Feb 2021

A-healthier-work-life-balance-solution-for-accounting-business-owners.jpg

Australian Compliance Outsourcing: A healthier work-life balance solution for accounting business owners

By: Odyssey Outsourcing
Tags: accounting outsource, accounting outsourcing australia, accounting outsourcing Vietnam, Australian Accountant, australian tax return outsourcing vietnam, outsourced accounting firm, outsourcing services in australia, SMSF outsourcing

Many people who start their Australian accounting business have chosen outsourcing because they want freedom. It might be freedom to make decisions or freedom around their time and choosing where and when they work. There is a temptation to do everything yourself, often because you feel the need to control everything. Eventually though, you realise you are better off hiring …