The first most important thing about handling potential customers who contact your company is to have a clear idea of the type of company you are, and the type of customer you best serve. This might sound strange, especially for compliance firms which can be frequently mentioned as commoditised, but at the end of the day you are going to …
Commoditisation in Australian Outsourcing Accounting Services: Only the Strongest Systems Can Survive
Whether you’ve joined the movement or not, it’s no doubt that the Australian tax and accounting industry keeps moving into more automation. As a result, there are surely big box accounting services providers that have “commoditised” their basic set of services such as bookkeeping, superannuation and taxes. Small and large businesses can find these services from a variety of providers. …
Tax Agents still upset at outsourcing work overseas
In a recent posting on the IPA website, titled: “Tax agent hits out at outsourcing work”, there was plenty of online comments from the Australian accounting community, proving the matter of outsourcing and offshoring is raising considerable angst and anger amongst Australian accountants. The article leads with an Australian tax agent indicating that outsourcing work presents an “unfair advantage” over …
